Returns & Exchanges
At MICHAEL M, we stand behind the craftsmanship of our fine jewelry and offer a 30-day return window for items in original, unworn condition. We strive to ensure your complete satisfaction with every handcrafted piece you purchase.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your jewelry in its original MICHAEL M presentation box and shipping carton, including all certificates and documentation.
Attach Shipping Label
Affix the prepaid insured shipping label provided via email to your package to ensure your high-value items are protected during transit.
Inspection and Refund
Once our master jewelers verify the condition of the piece, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing